• dominos_project_3@lemmy.world
    link
    fedilink
    English
    arrow-up
    10
    arrow-down
    2
    ·
    3 days ago

    I am a senior developer now with 8 years of experience on serious projects, and have been in IT probably for 20 years; I have tried to address on many occasions a simple private email for many companies for different subjects; They never respond.

    On “at the request of …”, it looks like we are in the consumerism at its finest in IT, companies only communicate with each other, they have no relation with any entity outside of that, if it is not a consumer.

    • datendefekt@feddit.org
      link
      fedilink
      English
      arrow-up
      2
      arrow-down
      1
      ·
      3 days ago

      I couldn’t imagine our org spending time on some random request from a private email. How does that work at your company? What would your boss say if you spent a bunch of time on an inofficial email?

      • Echo Dot@feddit.uk
        link
        fedilink
        English
        arrow-up
        1
        ·
        2 days ago

        Yeah I don’t work in anything customer facing but I’m pretty sure all the work we do comes from meetings and signed agreements. I guess it might start out with an email but we certainly wouldn’t do any work just off the back of an email exchange.

        Sometimes new service agents will copy and paste an email into a ticket and escalate that, but we always kick it back telling them to file via the service catalog. Then we’ll get right on it, in 6 days.