• Echo Dot@feddit.uk
    link
    fedilink
    English
    arrow-up
    1
    ·
    2 days ago

    Yeah I don’t work in anything customer facing but I’m pretty sure all the work we do comes from meetings and signed agreements. I guess it might start out with an email but we certainly wouldn’t do any work just off the back of an email exchange.

    Sometimes new service agents will copy and paste an email into a ticket and escalate that, but we always kick it back telling them to file via the service catalog. Then we’ll get right on it, in 6 days.