“T‑Mobile will never change the price you pay for your T‑Mobile ONE plan.” That was the promise. The Un-contract. The whole reason millions of customers picked the magenta team over Verizon and AT&T in the first place. Now T-Mobile is retiring legacy 3G and 4G-era plans — Magenta, ONE, Simple Choice — and automatically moving customers onto “modern” 5G plans at higher monthly costs. Billing changes hit mid-July for the current wave. The company that swore it would never surprise you with a rate hike just sent the notification.
T-Mobile raised our rate last year which is bad enough by itself after promising not to, but they also seriously reduced the quality and availability of their customer service. Why stick around for that? We switched to a much cheaper prepaid company (~1/3rd T-Mobile’s current price) and couldn’t be happier.
Edit: Was thinking about the other problems we had with T-Mobile and forgot to mention one big problem… Incoming calls routinely would not ring and voicemails left just vanished. This happened for months. Multiple friends (and a couple of doctor’s offices) mentioned it often enough that we realized we had a problem. T-Mobile’s great customer service could find nothing wrong and refused to look at the lost calls that originated from other TMO customers.
We have been grandfathered into a Simple Choice Plan for ~13 years and just switched over to whatever their comparable current plan is, and only saved $10 (woohoo). What’d you go with? I was looking into prepaid with Tmo but they’ve been in quite the steady decline for a while now.
If you have any government assistance programs ) Medicaid, SNAP, etc.), look into the Lifeline program for potentially free cell service:
https://www.fcc.gov/lifeline-consumers#rules
What’s the new carrier? I want to ditch T-Mobile they are ripping us off. I was thinking about switching to Mint mobile.
Edit: Thanks for the heads up and suggestions. I’ll avoid Mint and take a look into US Mobile.
I thought TMobile bought Mint?
Damn everything is a monopoly here…
US Mobile. No significant complaints after 10 months.
We switched to US Mobile last October and I’ve kind of been a bit shocked at how good and responsive their customer service is to be a MVNO prepaid utilizing Indian call centers.
Also, US Mobile partners with all three major carriers, so you can pick your network! They have to use different names because of copyrights but here is the translation: AT&T = Dark Star, Verizon = Warp, T-Mobile= Light Speed
Their unlimited plans all come with hotspot and start at $25 monthly regular price but they always have promos for new customers and you can prepay for a year of service and get unlimited for as little as around $16 a month. They ALSO always seem to have fantastic prices on the current model Google Pixel base phone and Pro XL, if you’re an Android person like me.
Btw, even though I’ve been happy with my service through US Mobile I began the process to port my three numbers to Mint Mobile today. This is because they’re offering three months of unlimited for $15 per line, per month. US Mobile has a promo for $16 a line for four months BUT two of my lines had already received that promo so their system would not let them reapply the discount. Also, this may seem trite but US Mobile is now partnering with (f)Elon Musk’s Starlink and, even though I’m sure it’s a losing battle, I do not wish to willingly float that turd of a human being a dime of my money. But, anyway, I had to pull the plug on Mint Mobile because they stuck a bullshit ‘recovery’ fee ($23.25) and a few bucks sales tax ($3.93) of $27.18 total onto the last payment screen when I was trying to set up three new lines. So fuck Mint Mobile!!! I cannot abide shifty mother fuckers. I’ll pay their goddamn recovery fee when Ryan Reynolds knocks on my door and offers to blow me.