“T‑Mobile will never change the price you pay for your T‑Mobile ONE plan.” That was the promise. The Un-contract. The whole reason millions of customers picked the magenta team over Verizon and AT&T in the first place. Now T-Mobile is retiring legacy 3G and 4G-era plans — Magenta, ONE, Simple Choice — and automatically moving customers onto “modern” 5G plans at higher monthly costs. Billing changes hit mid-July for the current wave. The company that swore it would never surprise you with a rate hike just sent the notification.
We have been grandfathered into a Simple Choice Plan for ~13 years and just switched over to whatever their comparable current plan is, and only saved $10 (woohoo). What’d you go with? I was looking into prepaid with Tmo but they’ve been in quite the steady decline for a while now.
If you have any government assistance programs ) Medicaid, SNAP, etc.), look into the Lifeline program for potentially free cell service:
https://www.fcc.gov/lifeline-consumers#rules
Mint works pretty darn well. It’s still using t-mobile towers, but is a whole lot cheaper.
I’ve been very happy with Visible. They’re owned by Verizon and in the long term, it’s the best value I’ve been able to find. They have a 2 week free trial period and frequently have awesome deals during Black Friday and in the Spring. Even without a discount though, plans start at $25/month with a plan that is probably enough for most people. Their highest tier (of 3) is $45.
Moved off T-Mobile for Visible after getting sick of their constant data breaches and haven’t been this happy with a cell carrier since Jump On-Demand was a thing.
The only real catches are:
Support is basically a chatbot and social media teams. However, human support reps do exist if you’re insistent enough, and I’ve only needed them maybe once in the past 3 years or so
Plans are for smartphones (and smartwatches with an existing smartphone line) only. No tablets or other devices.
Been on Visible for quite a while as well. I have never needed to contact support so can’t speak on that. The only complaint I have is the app will force you to log in and authenticate every month (or used to idk I haven’t been on it in a while)