TLDR: The r/selfhosted subreddit has a Discord server. The owner’s account got hacked leaving the server in a precarious state. They submitted a support ticket, but Discord has not taken action in weeks and probably won’t at all, so they are considering starting a new Discord server.
I understand that POV, but if people want help, they’ll go to where it is. Walk the talk of FOSS. That’s how we’ll build better communities.
They won’t go to Lemmy. Anybody getting into self hosting will not just know what Lemmy is. Nor will they per se care for FOSS to the same extent you do. So having people helping around on conventional platforms seems perfectly valid to me.
They could always advertise a Matrix room and bridge conversations if the moderators really wanted to as well, instead of isolating themselves.
Do you know what a hyperlink is? You just click on it and it takes you to Lemmy. You sign up, pretty much the same way you have done for every other service you have ever used. What are we doing here? Are we not trying to build alternatives to the corpo-surveillance hellscape that the internet has become? Give users a little more credit, and a little more incentive. Otherwise, you’re sending mixed messages when you offer a way to get their photos away from google or something, but you force them to use fucking Discord for support.