A Brazilian gamer who lost his Microsoft account and all his digital games has won a court order forcing the company to hand it all back, after support staff told him to simply repurchase his library. The user, who posts as Ordo_Liberal on Reddit, shared a screenshot of a small-claims ruling in the Xbox subreddit that gives Microsoft 15 days to restore access or face fines and roughly $400 (R$2,000) in damages. He said the account had two-factor authentication enabled when it was flagged and permanently suspended, and that none of Microsoft’s recovery options allowed him to regain access before he filed his lawsuit.
I am pretty sure most business financial experts would say this unironically.
Obviously they also know they are ethically wrong to do this since in this case it isnt the customer’s fault. Also $400 USD is such a tiny expense to a business like Microsoft, I dont see how they couldn’t just comp it. He already paid for them before, so effectively moving the 1s and 0s to a new account will cost them next to nothing, way less than $400.