I have personally logged two support tickets with Microsoft, support tickets that use paid-for tokens my company gets a limited number of per year. Even when providing a reproducible to Microsoft support, they just waste my time. Round and round goes the support ticket until I give up and they close the ticket. I have some friends who report the same experience.
Pretty effective on their part. They get paid to do jack shit and get a nice ‘ticket closed’ in their logs. Probably great for advancement, just look at those KPIs!
I wonder why they are gearing up ATACMS production when PrSM, the replacement for ATACMS that uses the same launcher, is already out.
That said, ATACMS is a good missile and I’m happy to see Germany getting their ass moving.