Some of them went over the top the try to ‘make it right’. Dude I went to highschool with did this shit almost like it was a hobby. He’d call the customer support line and complain about whatever bullshit he could come up with - gummy lump in his drink, hard flake in his bag of chips that 'might have been a fingernail!… they’d take his number and address, and that was usually the end of it.
Then occasionally a box would randomly show up at his front door with like 50 bottles of soda or candy bars or w/e, and a letter apologizing for the trouble lol.
Manipulative little shit. And that was when we were like 14 years old… dude’s probably running his own organized crime ring nowadays. xD
There’s nuance here. If it’s ‘bad’ as in like the meat is still raw, or there’s a lump of the chef’s hair wadded up in it, then yeah it’s refund time.
If it’s ‘bad’ as in they made it properly but you didn’t like it, just suck it up and don’t order it next time. It’s good to try new things, but you can’t expect all of them to be a banger. The number of people I’ve seen punish the restaurant for giving them exactly what they asked for is kinda bonkers.