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Common sense isn’t a thing. It’s a word you use to describe something you know without having to been told it, aka, your gut intuition. Turns out, that’s kinda different for everyone.
There’s an XKCD for that.
But yeah, in IT I’ve heard so much shitting on EUs for not having “common sense”.
When I first started in desktop support, pretty much every one would apologize to me for asking for help.
I got the best feedback from the EUs, largely because I made it a point that it’s cool to not know how to fix your issue and I’m here for the sole purpose of helping you.
100%
The difference between good and great IT people is this right here.
Tech skills can only get you so far if you’re an asshole to your users and talk shit about them.
Exactly. “Common sense” is belief or intuition pretending to be reason. Typically invoked when someone does truly believe something is true, but doesn’t have information or arguments to back it up.