It depends on the tool to be honest. If it’s Claude code and you’re a programmer, sure that’s helpful. But often it’s an “agentic workflow engine” that’s been developed in house that’s complete garbage, or a chatbot that doesn’t know anything telling you that it can’t answer your question that was put together by your company. These custom tools are almost always not helpful.

Doctorow knows this as well, he writes about this crap constantly and has broken it down by user type in other pieces.