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Even disregarding the google planned obsolescence stuff, they expect to get 10 years out of a computer that is used daily for 3/4 of the year AND being given to teens/kids who are on the go from class to class and then home. It’s not a reasonable expectation. Even treating a laptop perfectly, its just too much of a dangerous environment for a piece of tech to reasonably expect it’s going to make it to the 10th year.
This. Chromebooks weren’t built with repair/refurbishment in mind. Moreover tech has moved fast enough that 10 years lifetime makes it really difficult to maintain supply chain (hw,sw both), specially with Google itself dropping support for older OS (Chrome OS was treated slightly better than Android)