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Sony is so bad at digital ownership that it was apparently easier for some dude in Brazil to claim my account than for them to double check I didn’t move halfway across the globe overnight. Also the recovery process is absolutely terrible. It’s literally the only moderately important account that guy was able to “hack” into.
And I did reset the reused password after it got leaked but I guess the guy was able to force his way through customer support simply by knowing the old password and the mail address (that they never had access to, mind you. It’s still secured and regularly checked). Even fucking reddit did a better job at securing my old account.
“My home builder is totally useless! I left my door unlocked and someone stole all my shit!”
I changed the password to all my accounts, including the Sony one (and the other ones still in use, and all the remotely important/“meaningful” security-wise unused ones) before they somehow got access to this one. I just got to see them bounce off a few others, which is how I guessed they were in Brazil, from the related security mails infos.
I used a different, secure password for every account this time. Idk what I could have done better and it seems to have worked for all my other accounts so far.
You could have protected your account info in the first place…