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It wasn’t about the cashier, it was about the line.
Before self checkout, the wal mart near me would on a typical day have 3 or 4 cashiers working. At the height of their adoption, they had 28 self checkouts typically up.
But now, they have 2-3 self checkouts open and a big line, while you can generally find one of the handful of cashiers with no one waiting. It baffles me that people would wait to self-checkout when there’s a cashier open with no line, unless people have just that much social anxiety (a wal mart seems a tricky proposition) or else people are liking their chances for skipping scan of an item here or there.
Sometimes I think that people must have some psychological tendency to just go where others are without any thinking about it. There’s no other explanation fur such behavior