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The first few paragraphs basically describe a movement within Japan because entitled (mostly middle-aged and older men, but not exclusively) fuckheads were screaming at staff, forcing them to prostrate themselves on the ground and apologize, and even becoming physically violent. Signs have been up for years about physically abusing station staff and it has continued from there. Just to give some cultural background on that one. Fuck Sony.
Yes, nobody should be harassing customer service employees. They are not the ones who made this decision and aren’t able to change it.
Edit: Nvm, read the first couple of paragraphs and yeah, it was over-entitled customers taking their Twitter rage offline and taking it out on innocent Sony staff. What the actual fuck?
Just to be sure I understand, Sony CEOs/management were the entitled fuckheads abusing staff? Or were the customers/shareholders the ones abusing staff?You are right, we shouldn’t arrass the staff, but the top management put them on the frontline shielding them from any accountability.
Here’s the actual list of people everyone should bother: https://www.sony.com/en/pressroom/executives/