Well it was instantly in the sense of immediately picking up, putting me on hold for 2 minutes, getting some info, putting me on hold again for 2 minutes, asking what issue was, waiting 2 minutes, heard them put me on hold briefly again, then about 5 minutes of apologizing while saying it will be refunded and replacement shipped. I could hear a call center like atmosphere in the background with quite a few people talking so I’m guessing it was all hands on deck.

Next time this happens I’m going to call a few places and see about getting some free shit. Screw these companies, I paid enough with my time and their stupid bot answering system.